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Grievance Redressal Cell

Introduction:

The Grievance Redressal Cell of Maharaja Agrasen Teacher Training College, Bharatpur was formally constituted with four members to probe into the student grievances. It redresses the grievances at departmental level and grievances of common interest will be forwarded to the GRC. The Cell maintains a conducive and unprejudiced educational environment. Complaints of students and parents are redressed as soon as they are received. All complaints are scrutinized by the Grievance Redressal Cell and the resolutions are recorded.

Objectives:

• CGRC provides platform to all the students for their grievances
• Identify the weaknesses and address them in a positive and structured manner
• Bridging the gap between college management, teachers and students

Grievance Handling Levels:

• Grievance Redressal Cell
• Anti-Ragging Cell
• Cell to Prevent Sexual Harassment of Women

Grievance Handling Mechanism:

• The College Grievance Redressal Cell (CGRC) shall follow the principles of natural justice while considering the grievances.
• Student aggrieved can send their grievance through suggestion boxes which are placed at different locations to the Grievance Redressal Cell.
• All complaints are collected, analyzed, scrutinized and handled by the College Grievance Redressal Cell.
• After scrutinize the complaints, General in nature (Teacher, Facilities and Examination) complaints are addressed by College Grievance Redressal Cell and other complaints are send to respective cells as per it’s nature to ‘Anti Ragging Cell’ (physical and psychological harm) and ‘Cell to Prevent Sexual Harassment of Women’ (discrimination, harassment, retaliation or sexual assault at all levels)
• The CGRC shall resolve the grievance within period of fifteen days of receiving the complaint
• The CGRC shall provide a copy of the order to the aggrieved person(s).
• After receiving the complaint, the concerned parties are called and give equal opportunities to put their point of views. This process makes it more transparent and unbiased.
• If required CGRC will forward grievances to management on the basis of severity of the issue.

Depending on the seriousness of the problem, the issues are settled by the Cell or by the Principal in consultation with other members of the management, parents and faculty. The collective efforts of the management, department heads, class teachers, various staff coordinators of clubs and associations and the Grievance Redressal Cell resolve the complaints promptly and efficiently. The effective complaint management mechanism improves better stakeholder relationship and contentment.
Due to existence of CGRC the students, teachers and non-teaching staff get a functional platform to share their issues and grievances. The judicious resolution and vigorous engagement of CGRC has resulted in creation of faith and belief in the system. This has resulted in the development of vibrant, friendly and conducive environment in the institution.

Grievance Redressal Cell Committee Members

The Complaint Management Mechanism is carried out in three levels/layers in the institution:

Level/Layer - 1:

The departmental level grievances are attended by the concerned department heads.

Level/Layer - 2:

Unresolved grievances at the departmental level are referred to the Grievance Redressal Cell of the institution. The students can approach directly to the Grievance Redressal Cell of the institution with their complaints of common interest too.

Level/Layer - 3:

Depending on the seriousness of the problem, the issues are settled by the Cell or by the Principal in consultation with parents and faculty. With the collective efforts of all the stakeholders - the Principal, Department Heads and the Grievance Redressal Cell resolves the complaints promptly and efficiently.

• Please Click on Link to Registered Your Grievance

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• Offline Grievance Form

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• A copy of the Secretary UGC Letter Link:

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